Return Policy

At Luxe Contours, we want you to be satisfied with your purchase. Please read our return policy carefully to understand your options for returns and exchanges.

Return Window: Most items purchased from our website may be exchanged or returned within 14 working days from the date of receipt.

Our Commitment: We only accept returns for items that were damaged or defective upon receipt.

Damages Caused by Shipping: While we strive to deliver your products in perfect condition, damages caused during shipping are beyond our control, and we will not be responsible for such damages.

Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any signs of being worn are classified as unacceptable and will not be refunded.

Items Not Returnable: For hygiene reasons, we do not accept the exchange or return of panties, bikinis, g-strings, thongs, or similar intimate items.

Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items, and they should arrange for insurance on their own.

Shipping Option for Return Items: When sending a return or exchange, it is recommended that you use a parcel service such as EMS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.

Shipping Duration for Return Items: Return items must be received within 30 days of the RA number being issued. Items received after 30 days will be classified as unacceptable and will not be refunded.

Credits: Credits will be issued within 14 days of receipt of the item. Please include your order date and order number to expedite the processing of your credit.

Return Shipping Fees: If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer. If it is sent by the seller by mistake, the return shipping fee will be borne by the seller.

How To Return/Exchange an Item

Contact Us: If there is a problem with the order, email us within 7 business days of receipt to let us know about your return or exchange.
Receive Questionnaire: You will receive a questionnaire for this issue via reply email. Send it back with your answers filled in the questionnaire.
Return Authorization (RA) Number: You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
Packaging: Use the original shipping box and packing materials if possible. Completely remove or cover the original shipping label. Include the filled questionnaire and the return receipt that proves the date of your receipt of the order.
Shipping: Drop off your package at your return courier's station or schedule a home pickup. Keep a copy of your tracking information for your records.
Processing: Allow up to 14 days for your return package to arrive and your request to be processed.

Credit or replacement items will be issued/shipped within 14 working days from the date of receipt.

Notice

Shipping custom fees for Return Items: Customers are responsible for the customs fees of the returned items, which will occur when returned items reach China customs.